Shipping Policy
Most orders are shipped within 48 hours. We will notify you if there is a delay or problem with your order, so please be sure to include your proper phone number and/or a valid email address. Orders are shipped using UPS. Any orders shipped through the US Postal Service via Priority Mail average 3-5 business days for delivery.
A request to ship to an alternate address (any address other than the bill-to) for a credit or debit card purchase will void your order, due to security measures. We must complete additional verification and authorization to ship to an alternate address, so please call us as soon as possible after completion of your order to begin this process. (847) 854-4450. We will not process with your order until we hear from you.
Return Policy
You have 30 calendar days to return an item from the date you received it. Please note: there will be a 15% restocking fee.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refund Policy
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment.)
You will receive the credit within 7-10 business days, depending on your card issuer’s policies.
Return Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of the original shipping will be deducted from your refund.
Warranties
If a product is in need of repair, please call us at (847)854-4450. In most cases you will need to ship us the product or drop it off at our store.
All products come with manufacturer warranty.
Changes to this Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.
Website Privacy Policy
Please read the Big Grow Hydroponics website privacy policy.