Return and Refund Policy

Thank you for shopping at Big Grow Hydroponics Online.

If you are not entirely satisfied with your purchase, we are here to help. Please contact us at or call us at (847) 854-4450 before you return the products.



You have 30 calendar days to return an item from the date you received it. Please note: there will be a 15% restocking fee.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.



Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment.)

You will receive the credit within 7-10 business days, depending on your card issuer’s policies.



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you receive a refund, the cost of the original shipping will be deducted from your refund.


Contact Us

If you have any questions on how to return your item to us, please contact us.


Big Grow Hydroponics
7225 Trinity Drive
Lake in the Hills, Illinois 60156
phone: (847) 854-4450